Scalable Onsite And Remote Coverage
Most issues are solved remotely and quickly, with onsite engineers available for installations, cabling, hardware swaps and projects. Coverage grows with you as you add people and locations.
About Us
To give every organization we serve dependable, well-documented technology operations and a support experience that treats employees as people rather than ticket numbers.
Who We Are
About Our Company
Nordlo Nethouse is a managed IT services provider that takes responsibility for the technology organizations rely on every day: laptops, servers, networks, cloud subscriptions, email, printers and the people who use them. We combine a responsive help desk with proactive monitoring, patch management, backup oversight and clear documentation. Every client receives a written service agreement, a technology roadmap and a named account lead. Our engineers hold current vendor and industry certifications, and we invest in training so that support quality does not depend on any single technician. The goal is simple: technology that stays out of the way of the work.
Serving Örebro and the surrounding region, Nordlo Nethouse works as either a full outsourced IT department or a co-managed partner alongside an internal team. We start by documenting what you actually have, then standardize it, secure it and put it on a maintenance rhythm. Quarterly business reviews turn technical activity into plain-language reporting on ticket trends, device age, license usage and open risks, so owners and managers can make budget decisions with real information instead of surprises at renewal time.
Core Capabilities
- Administrative access is granted by role and reviewed each quarter.
- Monitoring alerts raise tickets automatically, not at an engineer's whim.
- Offboarding checklists are completed and signed on a leaver's last day.
- Backup restores are tested on a schedule and the results recorded.
- Password and multifactor policies are applied before optional projects.
- Recurring incidents trigger a root cause review, not another quick fix.
Our Mission
To give every organization we serve dependable, well-documented technology operations and a support experience that treats employees as people rather than ticket numbers.
Track Record
By The Numbers
24/7Monitoring Coverage
200+Endpoints Managed
12 yrsSupporting Business Clients
95%Help Desk Satisfaction Rating
Our Advantages
Why Clients Choose Us
Plain-Language Reporting
Monthly and quarterly reports translate ticket counts and device health into trends, risks and recommendations that owners, office managers and finance teams can understand.
Documentation You Actually Own
Network diagrams, asset lists, license inventories and procedures are maintained in a structured system and shared with you. If we ever part ways, your documentation leaves with you.
Named Account Lead For Every Client
You are never starting over with a stranger. One accountable person understands your business, owns the relationship, runs your reviews and makes sure requests do not fall between technicians.
Predictable Service Agreements
Clear scopes, defined response targets and transparent project terms mean you know what is included, what is billed separately and how requests are prioritized before anything goes wrong.
Standards-Based Security Baseline
Multi-factor authentication, encrypted devices, patch compliance and least-privilege access are applied as a baseline across every client, then extended to match your industry and risk profile.
Backups Proven By Restore
Restores are tested on a schedule and the evidence is in your monthly report, since a backup job reporting success is not the same as recoverable data.
Predictable Agreements
Support is a flat monthly fee with the inclusions written down, and project work is quoted separately, so a bad month for us is not a surprise invoice.
Documentation You Own
Network diagrams, credentials and runbooks are maintained in a format you can take with you, because a provider holding the only copy is a risk.
Compliance
Standards & Credentials
- Microsoft Solutions Partner Designations
- CompTIA Certified Technicians On Staff
- ISO 27001 Aligned Security Practices
- SOC 2 Aligned Operational Controls
- Vendor-Certified Network & Firewall Engineers
- ITIL-Based Service Management Practices
Project work is quoted separately from the support fee.
Sectors
Who We Serve
Clients with an internal IT person get co-managed support, not replacement.
- Small & Mid-Sized Businesses
- Professional Services Firms
- Healthcare Practices
- Law & Accounting Firms
- Nonprofit Organizations
- Manufacturers
- Multi-Location Retailers
- Schools & Local Government
Client Feedback
What Clients Say
We used to dread calling IT because every problem started with explaining our setup from scratch. Now the team already knows our environment, issues get resolved quickly and the monthly report finally lets me see where our technology money goes.
K. HargroveOperations Director, Professional Services Firm
Onboarding was organized and calm. They documented everything, cleaned up old accounts and turned on multi-factor authentication without a single day of lost work. When our insurance questionnaire arrived, we had answers ready.
T. MoreauOffice Manager, Healthcare Practice
As a one-person IT shop I needed backup I could trust. They handle patching, monitoring and after-hours alerts so I can focus on projects, and the quarterly roadmap meetings helped me win budget approval for long-overdue upgrades.
S. BrandtIT Manager, Manufacturing Company
Ready For IT Support You Can Count On?
Tell Nordlo Nethouse about your people, locations and current setup, and we will return a written proposal with scope, response targets and a clear onboarding plan.
